24 x 7 Support Through SES NEW SKIES' Network Operations Center

IPsys® services are supported by the SES NEW SKIES Network Operations Center located at the Washington Mediaport in the United States. The monitoring hub of SES NEW SKIES' global network, the Network Operations Center is staffed 24 hours a day, seven days a week by experienced support engineers who can assist customers with all SES NEW SKIES-based transmission inquiries, including questions about terrestrial and IP connections.

Direct Usage Monitoring

SES NEW SKIES provides all IPsys® customers with access to online tools that show real-time information on bandwidth usage. By knowing the characteristics of traffic transmitted along the IPsys® platform, customers can make certain that SES NEW SKIES is delivering agreed-upon levels of service. In addition, customers can ensure that their bandwidth investments are leveraged in an optimal manner and plan future network enhancements based on sound load and demand information.

Recommended Equipment Vendor and Integrator References

SES NEW SKIES offers guidance on customer site installations, including recommendations on equipment and vendors. In addition, SES NEW SKIES continues to compile a database of preferred integrators in all regions of the globe who can provide full-service installations at customer premises.